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A Personal Answering Service,
Inc, offers a comprehensive suite of services customizable to your
business needs, including:
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Live Secretary Messaging, featuring:
- Custom messaging services
- Customized message template
- Customized protocols – as complex as needed
- Fields used to determine if call should be dispatched immediately
- Instant conference calling
- Personalized answer phrase
- Multiple lines forwarded to same number
- Use during normal business hours as overflow receptionist – prevent "busy-signal" hang-ups and lost business
- Toll-free forwarding
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Voice Mail with or without Operator Assistance
- Your own personal greeting with password access
- Ideal for call screening
- Individual or group mail boxes available
- Greeting and announcement services
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Multiple Message Delivery Options - Messages faxed to number you request
- Messages e-mailed to your PC or cell phone
- Use check-in line to retrieve and write down your messages
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- Web Scheduler – a Web-based appointment scheduler allowing both customer and agent access
- Web Message Connect – Allows customers to view filed/waiting messages via the Internet
(multiple user discount packages available)
- Web Site Interface – Agents can directly connect to the client’s Web site for informational purposes
- Caller ID – Attaches the caller’s name and inbound telephone number to each message
- Message Trace – A report is attached to the end of each message documenting what the agent did with each call
- E-mail Logger Recordings – E-mail recorded clips of client messages and calls
- Order-Taking – Client Web site or customized Intelliform
- Scripted Form – Intelliform allows detailed client-specific agent scripting
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